Resume

Resume PDF


Kristina Rudolph

Linkedin.com/in/kristinarudolph

Summary

Solution-driven professional with 20 years of client-focused work with organizations and tech and Agile startups.

  • Five years of product owner sales and training with Apple Inc. in hardware/software technology.
  • Experienced in developing programs, processes, and UI web designs in the worlds of product, design, and education. Helping define digital and tactile products and services.
  • Expert at solving problems by managing workflow value, locating process improvements, and assisting development teams to be their best version.

Skills

  • Agile— Kanban, Scrum, Lean Software Development, Scaled Agile Framework (SAFe), TDD, and BDD
  • Design— UX, UI design, graphic design, visual design, design-thinking, ergonomics, empathy, and prototyping
  • Project Management— Jira, Confluence, Slack, Google Workplace (G Suite), Trello, Miro, MURAL whiteboards
  • Product Owner – Maintain sprint cycles w/ engineering teams, customer resolutions, and tracking
  • Product Management— Work and communicate well with designers, strategists, developers, and customers

Professional Experience

Scrum Master

San Diego Code School Intern— Escondido, CA (Remote)
10/2020-Present

  • Organize, onboard, and deploy a program strategy targeted to historically underrepresented people from high-school-aged to returning professionals in California’s high-tech sector, developing a state-recognized apprentice program for Scrum Master/Product Owners
  • Align stakeholders and support startup founder and SDCS 10+ person to best practices of Scrum
    offering mentorship and leadership to the in-house development team, which serves to clarify the goals and processes of B2C clients and startups to reduce inefficiencies
  • Lead communication and continuous improvement, applying agile planning, and project
    management through tools such as the Scrum Guide, Google Docs, Jira, Confluence, Slack, and Miro

Product Design Consultant

A2Agile Inc. — Ann Arbor, MI
10/2019–03/2020

  • Defined vision, scope, strategy, and design standards, working with clients to develop collaborative training, workshop materials, and slide presentations, lowering cognitive load
  • Observed, facilitated, and interviewed workshop participants at a “Scrum 2-Day/PSM I Agile
    Certification Training,” providing clients with research to define future product strategy

Product Design & Management (Website)

Rumi’s Passion Bakery, Gluten-Free — Plymouth MI
10/2018-07/2019

  • Responsible for the design and marketing of web/mobile site build for rumispassion.com
  • Defined design, scope, research, and product development, enabling stakeholders to focus on
    running the business—outcomes generated a 20% increase in sales and a 40% reduction of
    phone inquiries

Exhibit Team (Graphic & Exhibit Design, & Project Management)

Ann Arbor Hands-on Museum— Ann Arbor MI
01/2018-04/2018

  • Increased visitor engagement, yearly memberships, and sales by 23%, through physical exhibit design enhancements on 250+ exhibits, and by the creation of new graphic and marketing materials, which updated the children’s science center’s brand image and encouraged donor contributions
  • Established maintenance protocols using Kanban, allowing for 30% more time to create new designs
  • Identified and solved ambiguous problems; troubleshooting engineered exhibits while cutting average repair times from four days to less than half a day (increase in uptime of 88%)
  • Built rapport with new and existing B2B partners, vendors, and consolidated OEM part costs by 4%
  • Project managed a small team of interns, working with engineers, designers, and the exhibit director, to refresh museum exhibits, increase donor contributions, and grow visitor engagement

Specialist (Sales, IT, & training)

Apple Inc. — Novi MI
10/2009-11/2014

  • Customer-facing sales, IT support, and operations in a 100+ person team helping 1,200-1,500 daily visitors understand products and learn through hands-on set-ups, workshops, and training sessions
  • Transformed a blank storefront into a fully-functional stocked store in under 48 hours, working with 50+ national/international colleagues, following logistics, protocols, and planograms

Design Professor

Adrian College — Adrian MI
08/2011-04/2013 

  • Coached, trained, and taught ~20 students curricula in Web (Dreamweaver, HTML), Digital Imaging (Photoshop), and Graphic Design 1 &2 (Illustrator /InDesign) courses, incorporating design-thinking
  • Heightened engagement beyond the classroom, empowering mentorship and supporting design students through mockups, sketches, group critiques, expanding student demand 20%

Volunteering & Community

  • Consultant: Human-centered product design and product management
  • Mentor: Inc.com Solopreneur, UX Leaders of Awesomeness network, and LinkedIn advisor
  • Moderator: AIGA Detroit panel and ProductCamp Austin product management conference
  • Speaker: Meetups and panels on UX/UI design, accessibility, and inclusion
  • Writer/Educator: Medium.com & UX Collective writer for design, business, and inclusion

Related Skills

  • UX Research—MURAL, Qualitative research, card sorting, mind maps, personas, heuristic
  • UI Design—Adobe CC, low/high fidelity, wireframes
  • Front-End—HTML5, CSS3, JavaScript, WordPress
  • Web & Graphic Design—Adobe Photoshop, Illustrator, InDesign, Dreamweaver

Education

  • PSPO, Professional Scrum Product Owner in progress, winter 2020
  • PSM, Professional Scrum Master Certified (CSM equivalent), winter 2020
  • Agile MBA, Job Hackers Bootcamp — Agile & Business, summer 2020
  • MFA, Eastern Michigan University, Ypsilanti, MI — Graphic Design
  • BFA, The University of Michigan, Ann Arbor, MI — Industrial Design & Metalwork